Shipping Policy

Last updated: September 2026

At Smart Select, we aim to deliver your orders safely and within the estimated delivery time.

1. Shipping Area

We currently deliver orders within Pakistan only.

We do not currently offer international delivery.

2. Delivery Charges

We currently offer Free Delivery across Pakistan for eligible orders.

The applicable delivery charge, if any, will always be shown at checkout before you place your order.

3. Delivery Time

Our estimated delivery time is:

3–5 business days

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our reasonable control.

Remote or less accessible areas may sometimes require additional delivery time.

4. Order Processing

Orders are normally processed after the order is confirmed.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders may be delayed or cancelled if we are unable to confirm the customer's information.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Active phone number

• Complete address

• City

• Postal code, where applicable

Smart Select is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Courier Delivery

Orders are delivered through third-party courier and delivery services.

Once an order has been handed over to the courier, delivery timing may be affected by the courier's operations.

If your parcel is delayed, please contact us with your order details so that we can assist you.

7. Failed or Refused Deliveries

If a customer refuses a confirmed COD order or repeatedly fails to receive parcels, Smart Select may restrict or refuse future COD orders from that customer.

8. Order Tracking

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Tracking updates are provided by the relevant courier service and may take some time to appear.

9. Damaged Parcels

If you receive a parcel that appears damaged, please contact Smart Select as soon as possible.

For damaged, wrong, or defective products, please also refer to our Return & Refund Policy.

10. Contact Us

If you have questions about shipping or the delivery of your order, please contact Smart Select through the contact information provided on our website or email at unsarashid730@gmail.com