Refund policy

Return & Refund Policy

At Smart Select, we want you to be satisfied with your purchase. If you receive a wrong, damaged, defective, or otherwise eligible product, you may request a return or exchange according to the terms below.

Return Window

You may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, where applicable.

  • The product must not show signs of misuse, damage, or intentional alteration.

  • You must provide your order number or other proof of purchase.

Wrong or Damaged Products

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Please provide clear photos or a short video showing the issue. After reviewing the request, we may offer a replacement, exchange, or refund where applicable.

For an approved wrong or damaged product, Smart Select will cover the applicable return shipping cost.

Change of Mind Returns

If you simply change your mind about a purchase, the product must meet our return eligibility requirements.

In such cases, the customer is responsible for the return shipping cost.

Non-Returnable Items

The following items may not be eligible for return:

  • Used, worn, washed, or damaged products caused by the customer

  • Products without their original packaging where packaging is required

  • Products that have been intentionally altered or misused

  • Items clearly marked as final sale or non-returnable

Exchanges

We may offer an exchange for an eligible product, subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution.

Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

For approved refunds, the refund will be processed within 3–7 business days after the return has been received and approved.


Return Shipping

  • Wrong, damaged, or defective product: Smart Select covers the applicable return shipping cost.

  • Change-of-mind return: Customer is responsible for return shipping.

Original delivery charges, if any, may not be refundable for change-of-mind returns.

How to Request a Return

To request a return or exchange, please contact Smart Select customer support with:

  1. Your order number

  2. Your name and contact number

  3. Reason for the return

  4. Photos or video, where applicable

We will review your request and provide further return instructions.

Important Note

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

Smart Select reserves the right to review each return request according to the conditions stated in this policy.

Contact

For return, exchange, or refund assistance, please contact Smart Select through the customer support contact details provided on our website.